cancellation policy

Cancellation Policy

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last partial shipment or the last item.

To exercise your right of withdrawal, you must inform us (Mr. OBSKUR Berlin - Simon Schmidlin, Borkumstr. 8, 13189 Berlin, Germany, Phone: 015752497286, Email: support@obskur.net) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.

You may also fill out and submit the model withdrawal form or another clear statement electronically on our website. If you make use of this option, we will send you a confirmation of receipt of such a withdrawal without delay (e.g., by email).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.

For this reimbursement, we will use the same means of payment that you used for the initial transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion or Premature Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts:

• for the supply of goods which are not prefabricated and for the manufacture of which an individual choice or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer;
• for the supply of goods which are liable to deteriorate or expire rapidly;
• for the supply of alcoholic beverages, the price of which was agreed at the time of the conclusion of the contract, but which can only be delivered at the earliest 30 days after the conclusion of the contract and the actual value of which depends on fluctuations in the market which the trader cannot influence;
• for the supply of newspapers, periodicals, or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts:

• for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if their seal has been removed after delivery;
• for the supply of goods if these have been inseparably mixed with other goods after delivery due to their nature;
• for the supply of sealed audio or video recordings or computer software, if the seal has been removed after delivery.